FAQs (Shipping, Payments & VAT)

How long does delivery take?
3–7 business days. You’ll receive tracking by email/SMS.

Which payments do you accept?
Cards (Visa/Mastercard/Amex), Apple Pay, Google Pay, SEPA/Pay-by-Bank — all via Stripe.

Do prices include VAT?
Yes, VAT is shown at checkout. If we ship from outside the EU and your order ≤ €150, VAT is collected at checkout via IOSS.

Can I return an opened product?
For hygiene reasons, opened/used items can’t be returned unless faulty.