Returns & Refunds

Your statutory EU rights remain unaffected.

Change-of-mind (cooling-off period)
You may return eligible items within 14 days from delivery.
Conditions: item unused, unopened, in original seal/packaging.

Hygiene & health products
For safety reasons, opened or used cosmetics/wellness products cannot be returned unless defective or incorrect.

Faulty or wrong item
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. We’ll replace or refund.

How to start a return
Email [returns@yourdomain.com] with: order #, reason, and photos (if applicable). We’ll provide the return address and RMA.

Return shipping

  • Change-of-mind: customer pays return shipping.

  • Faulty/incorrect item: we cover return shipping or offer a prepaid label.

Refunds
Issued to the original payment method within 5–10 business days after inspection. Shipping fees are non-refundable (except for faulty/incorrect items).

Exchanges
Fastest way is to return for refund and place a new order.

Return address
[Company/Returns Dept], [Street, City, Postcode], [Country].